Shipping policy

Order processing

Orders are prepared by our approved fulfillment partners. Processing generally takes 1–5 business days, excluding weekends and public holidays. During high-volume periods, processing may take longer.

Delivery estimates

We currently ship only to destinations available at checkout. Estimated delivery windows and shipping charges will be shown on the product page or at checkout before purchase. Transit times begin after dispatch and are estimates rather than guarantees.

Tracking

When tracking is available, you will receive a shipping confirmation email with tracking details. Tracking may take several business days to update after dispatch.

Address changes

Please check your shipping address carefully. Contact us as soon as possible if a change is needed. We cannot guarantee changes after an order has entered fulfillment.

Delays, loss or damage

If tracking has not updated for an extended period, or your parcel arrives damaged, contact us through our Contact page with your order number and relevant photographs. We will review the shipment with our fulfillment partner and help determine the appropriate next step.

Customs and import charges

International customers are responsible for any local duties, taxes or import charges unless otherwise stated at checkout.