Refund policy

We offer a 30-day return window, which means you may request a return within 30 days of receiving your item.

To be eligible, the item must be in the same condition in which it was received: unworn or unused, with any original tags and packaging. Proof of purchase is required.

Starting a return

Contact us through our Contact page before sending anything back. If your return is accepted, we will provide the correct return address and instructions. Items sent without prior approval may not be accepted. Please do not send returns to a supplier or manufacturer address shown on a parcel.

Customers are responsible for return shipping unless the item is defective, damaged or incorrect. Original shipping charges are non-refundable unless required by law.

Damage or incorrect items

Please inspect your order on arrival. Contact us promptly if an item is defective, damaged or incorrect, and include your order number and clear photographs so we can review the issue.

Non-returnable items

Used or worn items, personalized products, gift cards and items clearly marked final sale cannot be returned. Please contact us before ordering if you are unsure whether an item is eligible.

Exchanges

The fastest way to receive another size or style is to return the original item and place a new order after the return is accepted.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

European Union customers

If an order is delivered into the European Union, applicable cancellation rights remain available in addition to this policy. This policy does not limit any mandatory rights provided by local consumer law.