Each NeatPaws order is prepared with care and shipped directly to the delivery address provided at checkout.
Processing
Most orders require a short preparation period before dispatch. The estimated processing and delivery window shown on the product page or at checkout is the best guide for your selected item.
Delivery estimates
Delivery time depends on the item, destination, stock location, and shipping service. Once your order is dispatched, you will receive a confirmation email with tracking details. Please allow time for the carrier’s first scan to appear.
Multiple parcels
If your order contains pieces from different collections, they may arrive in separate parcels. You will receive tracking information for each shipment when available.
Address changes
Please check your address carefully before ordering. Contact us as soon as possible if a correction is needed. Once fulfillment has begun, we may not be able to change or redirect a parcel.
Delays or missing parcels
Carrier delays can occasionally occur. If your tracking has not updated for 10 business days, or your parcel is marked delivered but cannot be found, contact us with your order number so we can investigate.