We hope every NeatPaws piece feels special. If something is not right, please contact us within 30 days of delivery so we can help.
Return eligibility
Items must be unworn, unused, free from pet hair or marks, and returned in their original packaging with any tags attached. For hygiene and safety, used pet garments and accessories cannot be accepted.
Incorrect or damaged items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the case and arrange an appropriate solution.
How to request a return
Contact us before sending anything back. Include your order number and the reason for the return. We will provide the correct instructions and return address after your request is approved. Returns sent without authorization may not be accepted.
Return shipping
Return shipping costs are the customer’s responsibility unless the item is confirmed to be damaged, defective, or incorrect. Original shipping charges are not refundable.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or card provider may require additional time to post the refund.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once fulfillment has started, changes or cancellations may no longer be possible.