Where do you ship?
We currently prepare our collection for customers in the United States. Availability and delivery options are confirmed at checkout.
How long will my order take?
Processing and delivery vary by item, stock location, destination, and shipping service. Please refer to the estimate shown on the product page or at checkout. Tracking is emailed after dispatch.
How do I choose the right size?
Measure your pet’s neck, chest, and back length, then compare those measurements with the chart on the product page. Chest measurement is usually the most important. If your pet is between sizes, choose the larger size and review our Size Guide.
Can I change my address or cancel an order?
Contact us as soon as possible. We will do our best to help, but once fulfillment has started, changes and cancellations may no longer be possible.
Will my order arrive in one parcel?
Not always. Pieces may ship separately when they are prepared from different stock locations. Tracking information will be provided for each available shipment.
How should I care for occasionwear?
Follow the care instructions on the product page or garment label. For embellished or structured pieces, gentle hand washing in cool water and air drying is generally the safest approach. Keep delicate trims away from chewing and supervise wear.
Are the outfits suitable for all-day wear?
Our occasionwear is intended for supervised celebrations, portraits, and special outings. Always check that your pet can move, sit, and breathe comfortably, and remove the garment if your pet shows discomfort.
How do I contact NeatPaws?
Use our Contact page and include your order number when asking about an existing order. We will reply as soon as possible.